cricket guru Terms and Conditions

These terms and conditions ("Terms") apply to the use of the cricket guru platform and all its services. By accessing the platform or registering an account, you agree to abide by these Terms. If you disagree with any term, please stop using the service.

1 General Information

cricket guru is an online gaming and sports betting platform that provides slots, live casino, cricket and other sports betting services to users in Bangladesh. The platform operates through the domain https://cricketguru.cam.

These Terms apply equally to all pages, services, games, promotions and customer support on the platform. This version, written in English, is the definitive version and will be treated as the authoritative document in the event of any dispute.

cricket guru reserves the right to amend these Terms without prior notice. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

2 Membership and Account

2.1 Registration Process

To open an account with cricket guru, you must provide accurate and complete information in the registration form. Each person may operate only one account. If multiple accounts are found under the same person, all accounts may be closed and the associated balances forfeited.

2.2 Account Security

It is your responsibility to keep your account login details, password and OTP strictly confidential. Sharing this information with any third party is strictly prohibited. If you suspect unauthorised access to your account, notify our customer support immediately. cricket guru will not be liable for any loss resulting from unauthorised access to an account where the account holder failed to notify us in time.

2.3 Identity Verification (KYC)

Before processing a withdrawal request, cricket guru may ask for the necessary documents to verify your identity, including a National ID or passport and mobile number verification. If the information provided is found to be false or incomplete, the account will be suspended.

3 Eligibility and Age Requirement

To use cricket guru's services, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must confirm that online gaming is not legally restricted from your location or place of residence.
• You must operate the account in your own name and for yourself — not on behalf of any third party.
• Only those who are not prohibited from gambling for mental health reasons may become members.

4 Deposit and Withdrawal

4.1 Deposit Terms

You can deposit funds into cricket guru via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100. Deposits must be sent from your own mobile banking account only — funds sent from a third-party account will not be accepted and will be returned.

4.2 Withdrawal Terms

You can withdraw funds via bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳500. Withdrawals generally take between 15 minutes and 2 hours to process. The mobile number used for the withdrawal request must match the number used for identity verification.

4.3 Bonus Balance Withdrawal

To withdraw funds from a bonus balance, the applicable wagering requirements must be met. Withdrawal requests made before the wagering requirements are fulfilled will not be accepted, and the bonus balance may be forfeited in such cases.

5 Bonus and Promotions

cricket guru offers bonuses and promotional offers to its members from time to time. Each bonus has its own terms which must be read before claiming the bonus.

Other important bonus terms:

• Each bonus may be claimed only once, unless explicitly stated otherwise.
• The real balance must be used before playing with bonus funds.
• cricket guru reserves the right to modify, suspend or cancel any bonus offer.
• Claiming bonuses through multiple accounts or by fraudulent means will be considered invalid and the bonus will be forfeited.
• Wagering requirements based on the bonus amount apply to all promotions, including the weekly cricket guru Reload Bonus, Slots Festival Bonus and the weekend Cricket Deposit Bonanza.

6 Betting and Gaming Rules

6.1 Acceptance and Rejection of Bets

cricket guru reserves the right to accept or reject any bet. Odds or payout rates may change at any time. A bet will not be considered valid until it has been fully placed and confirmed.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game or event and are clearly displayed on the platform. cricket guru reserves the right to adjust betting limits for specific accounts under special circumstances.

6.3 Event Cancellation and Result Disputes

If a sports event is cancelled or left unresolved, the stake for the relevant bet will generally be refunded. If a round in a live casino game is cancelled due to a technical error, the bet for that round will be refunded. In any dispute regarding results, cricket guru's decision is final.

7 Prohibited Activities

The following activities are strictly prohibited on the cricket guru platform:

1. Placing bets or playing games using automated software, bots or scripts.
2. Engaging in arbitrage betting or guaranteed profit strategies.
3. Placing opposing bets for the purpose of meeting bonus wagering requirements.
4. Any activity related to money laundering or illegal funds.
5. Operating an account in the name of or on behalf of a third party.
6. Attempting to compromise the platform's security systems.
7. Engaging in fraudulent behaviour toward other users.

Involvement in any of the above activities will result in permanent account closure and forfeiture of all balances and bonuses. Legal action may be taken if necessary.

8 Account Suspension and Closure

8.1 Closure by cricket guru

cricket guru may suspend or permanently close an account without prior notice in the following circumstances:

• Any breach of the Terms.
• Providing false or incomplete registration information.
• Failure to cooperate with identity verification.
• The account remaining inactive for an extended period (generally more than 12 months).
• An order from a court or relevant authority.

8.2 Closure by the User

You may close your account at any time through customer support. Please complete any pending withdrawals before submitting an account closure request. For account closures due to responsible gaming reasons, follow the self-exclusion process described in our Responsible Gaming Policy.

9 Technical Issues

cricket guru always works to ensure uninterrupted service on the platform. However, temporary disruptions may occur due to maintenance, upgrades or unexpected technical reasons.

If incorrect odds or payouts are displayed due to a software error or technical fault, cricket guru reserves the right to correct them. Transactions resulting from such errors may be considered void and the affected user will be refunded the bet amount.

cricket guru is not responsible for incomplete transactions caused by loss of internet connection. If you encounter a technical issue, please contact our 24/7 live chat support.

10 Privacy and Data Protection

By registering with cricket guru, you consent to the collection, storage and processing of the personal information you provide. Our Privacy Policy details what information is collected, why it is collected and how it is kept secure.

Your information is protected through SSL encryption. Your personal information is not disclosed to third parties, except where required by legal obligation.

11 Responsible Gaming

cricket guru believes that gaming is a form of entertainment and should be enjoyed in a controlled manner. The platform encourages users to play within their own means.

If you feel that gaming is having a negative impact on your lifestyle or financial situation, please use the self-exclusion or deposit limit features. For more details, visit our Responsible Gaming section.

12 Changes to Terms and Miscellaneous

12.1 Updates to the Terms

cricket guru may change these Terms at any time. Updated Terms will be published on this page and will take effect from the date of publication. Registered users may be notified of significant changes.

12.2 Dispute Resolution

For any complaint or dispute, please first contact our customer support — assistance is available 24/7 via live chat or email in both Bengali and English. Our support team works to resolve issues as quickly as possible.

12.3 Other Information

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full effect. This document constitutes the entire agreement between cricket guru and the user — it replaces any prior oral or written understanding. To learn more about our services, please read our About Us page.

Visit our FAQ section for answers to common questions about accounts, payments, and gaming.