For ages 21 and above

cricket guru Responsible Gambling

Entertainment and responsibility can go together. cricket guru believes that playing safely and consciously is every member's right. On this page, learn how to stay in control of your gambling, which signs to watch for, and where to get help if needed.

Self-Exclusion Option Deposit Limit Setting 24/7 Live Chat Support Age 21+ Verification Required

Understanding Your Limits Matters

Responsible gambling is not just about betting less — it is a conscious mindset that keeps you safe over the long term.

Casino and sports betting are primarily a form of entertainment. At cricket guru, we want every member to enjoy this entertainment with pleasure — but not at any cost. We want each of our members to play knowingly, within a set budget, and by their own choice.

From the moment they open an account at cricket guru, members can let us know how much time or money they wish to spend. These limits can be updated at any time through live chat. Our support team is ready to assist in both Bengali and English, seven days a week, around the clock.

Remember: Betting is never a reliable source of income. There is no guarantee of winning and the risk of losing money is always present on every bet. Set a budget before you play and stick to it.

cricket guru's Terms and Conditions contain detailed guidance on responsible gambling. Every member should read and understand these terms carefully before registering.

If you ever feel that your gambling habits are changing or that you are losing control, do not ignore it — act quickly. In the sections below we cover everything from self-exclusion to professional support.

21+

Age Verification is Mandatory

Only people aged 21 or above may open an account and place bets at cricket guru. Minors are strictly prohibited from opening or using an account, and any violation of this rule will result in permanent account closure.

Tools to Keep Yourself Safe

cricket guru offers members several practical tools to stay in control of their gambling.

Self-Exclusion

Block your own account for a set period — from seven days up to permanently. Once this is activated, you will not be able to log in during that time.

Deposit Limits

Set a daily, weekly, or monthly deposit limit. Once a limit is set, lowering it is immediate, but increasing it takes a little time.

Session Time Limits

Set a maximum duration for uninterrupted play. When the time is up, the system will automatically alert you or end the session.

Betting History

Review your gaming activity. How much time you have spent, how much you have deposited and withdrawn — all information is stored in your account.

Support Team Assistance

Reach the support team at any time via 24/7 live chat or email. Our team can assist you in Bengali.

Cooling-Off Period

Take a temporary break from gambling. During this time, bonus offers will not be sent and you will not be able to log in to your account.

Warning Signs

If you notice any of the following signs in yourself, seek help right away.

  • Spending more money than your budget on gambling and repeatedly placing more bets thinking it will be "just one last time".
  • Feeling a strong urge to bet again quickly in order to recover money you have lost.
  • Hiding your gambling from family or friends, or lying about it.
  • Spending too much time gambling while neglecting work, studies, or family responsibilities.
  • Taking loans to gamble or using money set aside for essential expenses.
  • Feeling restless or irritable when unable to gamble, and having difficulty concentrating.
  • Repeatedly trying to stop gambling but failing each time.

cricket guru's Commitment

What we do to ensure responsible gaming:

  • Age verification at every registration — no one under 21 is permitted to open an account.
  • Deposit and session limits are applied immediately upon a member's request.
  • No promotional messages or bonus offers are sent during self-exclusion.
  • The support team is available 24 hours a day, seven days a week to assist in Bengali.
  • Members are proactively notified if unusual gambling patterns are detected.
  • Personal information is kept secure and is not shared with third parties.
  • Requests for permanent account closure are honoured at any time.

Where to Get Support

You do not have to face this alone — asking for help takes courage.

cricket guru Live Chat

Talk directly to our support team in Bengali. We are here any time, day or night. Whether you want to set limits or activate self-exclusion, we can help with all of it.

Family and Friends

Talk to the people close to you. Family and trusted friends can offer the best support. An open conversation is often the first step toward resolving a problem.

Professional Advice

Speak with a mental health professional or counsellor. Mental health services are available at government hospitals and private clinics across Bangladesh.

To contact cricket guru directly, use live chat — it is the fastest option. Support is also available by email: [email protected]. Our team speaks Bengali and your information is kept completely confidential.

Our Privacy Policy clearly states that members' personal information is not shared with third parties. All communication related to responsible gambling is also fully confidential.

For more general questions, visit cricket guru's FAQ section — it covers many questions about account management, payments, and support.

Healthy Gambling Habits

Responsible gambling means keeping gambling in its proper place — as entertainment, not as an alternative way of life. cricket guru has always stood by this message because we want our members to be well in the long run.

A few simple habits can help keep your gambling experience healthy: before each session, ask yourself how much time and money you are willing to spend that day. Make this decision before you start betting, not in the middle of a session. If you lose, avoid placing more bets out of anger or frustration — this is often the cause of bigger losses.

Keep in mind — winning is not guaranteed. Every game depends on chance, and over the long term, games are designed in a way that means some money is always at risk of being lost. This is not a bad thing in itself, but it is important to understand the reality. Only bet money that you can afford to lose without it affecting your daily life.

Avoid betting while under the influence of alcohol or any other substance. Gambling when under stress or feeling lonely is not a good environment for sound decisions. In these situations, the tendency to lose more is higher.

A practical tip: Set a fixed time limit for each day or each week. When that time is up, stop for the day — whether you are winning or losing. Following this simple rule significantly reduces the chance of gambling getting out of control.

cricket guru believes that transparency and honesty are the best policy. That is why we encourage every member to regularly review their own gambling habits. After logging in, you can go to the account section to view your gaming history from the past week or month — it is a straightforward way to check in with yourself.

Questions About Responsible Gambling

Answers to common questions from members.

Contact our support team via 24/7 live chat to activate self-exclusion. Let us know whether you want a temporary break or a permanent one, and it will be applied immediately. During exclusion, you will not be able to access your account and no promotional messages will be sent.

Yes, deposit limits can be changed. Lowering a limit takes effect immediately, but increasing one requires a mandatory waiting period — this is intentional, to prevent impulsive decisions. Contact the support team for more details.

The minimum age for all casino and betting activity at cricket guru is 21. No one below this age is permitted to open or use an account. Proof of age may be required during account verification.

If a family member is underage or you want to protect them from gambling, let our support team know. We follow a strict account verification process. Using parental control software on your device is also an effective step.

Before self-exclusion begins, you are given the opportunity to withdraw any eligible balance from your account. Once exclusion starts, accessing the account or making withdrawals is not possible. Speak to the support team before activating exclusion to understand the full process.

If you cannot reduce or stop gambling on your own, your relationships or finances are suffering because of it, and repeated attempts to regain control have not worked — you should consult a mental health professional. This is not a sign of weakness; it is a responsible decision. Government hospital mental health departments and private counselling centres in Bangladesh can help.

The support email is [email protected]. You can write to this address for anything related to responsible gambling, self-exclusion, or account limits. Our team responds in Bengali and your information is kept completely confidential. For a faster response, use live chat.

Related Pages

Visit these pages for more detailed information.

Terms and Conditions

Full rules on account use, bonuses, and payments.
Privacy Policy

How your information is collected, stored, and kept secure.
FAQ

Common questions and quick answers — from account to payments.
About Us

How cricket guru works and what our values are.