cricket guru's Privacy Policy

In this privacy policy, "cricket guru", "we", "our", or "platform" refers to the website https://cricketguru.cam and all services connected to it. "User", "you", or "your" refers to any person using this platform.

"Personal information" means any information that can directly or indirectly identify a person. This includes name, mobile number, email address, identity document details, and financial transaction records.

By using cricket guru's services, you are agreeing to the terms described in this privacy policy. Our Terms and Conditions should be read alongside this privacy policy, as both documents together form the complete basis of your agreement with the cricket guru platform.

cricket guru collects several categories of information, which fall into two main groups — information you provide voluntarily, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for account verification)
• Current address
• bKash, Nagad, Rocket, or Upay number (for transactions)
• Contact information provided via live chat and email
• Selfie or photo (when required for identity verification)

2.2 Automatically Collected Information

• IP address and Device ID
• Browser type and version
• Operating system information
• Page views and session data
• Login time and session duration
• Betting and gaming history
• Deposit and withdrawal transaction details

2.3 Information Received from Third Parties

In some cases, information may be collected from identity verification service providers. This is used solely to confirm account legitimacy and to prevent fraud.

cricket guru collects information through several methods:

1. Registration Form: Information provided when creating an account is stored directly in our system.
2. Transaction Processing: Mobile banking details provided during deposits or withdrawals are processed securely.
3. Customer Support: Information shared during live chat or email conversations may be recorded.
4. Automated Technologies: Cookies, web beacons, and similar technologies are used to analyze user behavior.
5. Identity Verification: Documents submitted during account verification are stored securely.

The information collected is used for the following purposes:

4.1 Providing Services and Managing Accounts

• Creating accounts and verifying logins
• Processing deposits and withdrawals
• Activating bonuses and promotional offers
• Storing betting and gaming history
• Providing customer support

4.2 Security and Fraud Prevention

• Verifying account identity
• Detecting suspicious transactions
• Preventing multiple accounts
• Addressing cybersecurity threats

4.3 Legal and Regulatory Compliance

Certain information must be retained for a specified period to comply with applicable laws and regulations. This includes compliance with Anti-Money Laundering (AML) rules.

4.4 Platform Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Developing new features and services

cricket guru does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with payment processors (mobile banking services such as bKash, Nagad, Rocket, and Upay), identity verification agencies, and gaming software providers. All such partners are contractually bound to maintain confidentiality.

5.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from law enforcement, or a requirement under applicable law. In such cases, only the minimum necessary information is provided.

5.3 Business Changes

If there is any change in cricket guru's ownership or business structure, your information may be transferred to the new entity. In that case, the terms of this privacy policy will continue to apply.

The cricket guru website uses cookies and similar technologies. These are small data files stored in your browser that help the platform recognize you and improve your experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and ensuring core site functionality.
• Functional Cookies: These remember your preferences, language selection, and platform settings.
• Analytics Cookies: These monitor site usage to help identify areas for improvement.
• Security Cookies: These are used to detect and prevent fraud.

6.2 Cookie Controls

You can limit or disable cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working properly, particularly login and payment functionality.

To protect your personal information, cricket guru has put in place a number of technical and organizational measures:

7.1 Technical Security Measures

• All data transmission is secured with SSL (Secure Socket Layer) encryption
• Stored data is protected with AES-256 encryption
• Regular security audits are conducted
• Firewall and intrusion detection systems are active
• A separate secure environment is maintained for payment information

7.2 Organizational Security

• Access to data is restricted to authorized staff only
• Regular data protection training is provided for staff
• Confidentiality agreements with third parties are mandatory

7.3 Data Retention Period

Your information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period to meet legal obligations, maintain transaction records, and resolve disputes.

As a user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information cricket guru holds about you. After verification, the information will be provided within a set timeframe.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request a correction. However, changes to information used for identity verification may require additional verification.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, where there are legal obligations or ongoing disputes, some information may not be immediately removable.

8.4 Right to Object to Processing

You may object to certain types of data processing, such as marketing communications or profiling. Please contact us for assistance with this.

8.5 Right to Portability

You may request to receive the information we hold about you in a structured, commonly used format.

All cricket guru services are intended solely for persons aged 21 and above. We do not knowingly collect information from minors. Age is verified during account registration. If it becomes known that information from a minor has been collected inadvertently, it is deleted immediately and the account is closed.

To learn more about responsible gaming, visit our Responsible Gaming page, which contains detailed guidelines on age verification and safe play.

In some cases, your information may be stored or processed on servers outside Bangladesh. In such cases, appropriate data protection measures are ensured.

When transferring data abroad, cricket guru ensures that:

• Adequate data protection measures are in place in the receiving country or institution
• Contractual protection measures are in effect
• International data protection standards are being followed

cricket guru reserves the right to update this privacy policy from time to time. If any significant changes are made, you will be notified by email or through a direct notice on the platform.

Continuing to use the site after a new version of the policy is published will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly. For general questions about our services and terms, visit the FAQ page.

For any questions, concerns, or requests regarding this privacy policy, contact cricket guru through the following:

• Live Chat: 24/7 direct support, in both Bengali and English
• Email: [email protected]

We will respond within a reasonable time after receiving your request. Be ready to provide information if identity verification is required.